Catie Copley has a very special job - she is canine ambassador at a big, beautiful hotel in Boston. She lives with Jim, who also works at the hotel, and spends her days in the lobby, sleeping, greeting people, chasing balls, and sleeping some more.
People are always coming and going, and sometimes they require her special skills - such as a really great sense of smell and a dog's-eye view of the hotel - to help them out. When a guest at the hotel loses her favorite bear, Catie knows that her moment of canine glory has come. Not only must she cheer up Tess, but she also has to sneak away to find the bear somewhere in the maze of back rooms before Tess has to go home.
The adventures of Catie Copley are based on the real-life experiences of a small black labrador, originally trained as a guide dog. She had a career change and is now a member of the guest services team at the storied Fairmont Copley Plaza, where she shares her unique breed of hospitality daily.